Terms & Conditions

Placing an order 
To order, simply browse the online shop, select an item and if applicable, customize it using the drop down menus. Add the item to your shopping bag by clicking the ‘add to bag' button. You can view your shopping bag at any time and remove items if you wish.
Proceed towards checkout when you are ready by clicking the checkout button in your shopping bag. You will then be asked for a few details that we need to be able to complete and ship the order.
Please check your order carefully before making payment to avoid difficulties making changes after your order has been placed.
Cloud 9 Design reserves the right to refuse any order submitted. When confirmation of order is received, this is to indicate that your order has been received. It does not indicate that a contract exists between us.

Opening an account
You are not required to open an account in order to make a purchase, however, opening an account will enable you to track your order history and store your shipping addresses to checkout faster next time.

Completion of orders
The majority of products are despatched same day / next working day.
During busy periods, orders may a little take longer to fulfil. In such instances, a notice will be added to the website reflecting the current order processing time.
If you need an item urgently, please contact me with your requirements before placing your order and I will advise if a quick turnaround time is possible depending on how busy I am.
Please note, the timescales quoted are ‘despatch’ times not ‘delivery’ times. 
It is the customer's responsibility to ensure any personalisation submitted is spelt correctly and is grammatically correct, as it will be printed exactly as submitted. 
Cloud 9 Design uses Shopify Payments and Paypal as its payment gateways. Please note, you are not required to open a Paypal account in order to make a purchase. During the checkout process you will be redirected to Paypal where you have the option to sign in to your Paypal account or pay with your debit or credit card as a Paypal Guest.

Please note that due to the variance in monitor and device settings, the colours displayed on your screen may not accurately represent the true colours of any product.
Non-cancellable and non-refundable items
Orders for personalised items which are specially made (for example with your choice of name or other customised aspect that makes the item unique to your requirements and therefore cannot be resold) cannot be cancelled after you receive notification that your order has been accepted or shipped.
If you are unclear about any aspect of ordering a personalised item, please contact me PRIOR to placing your order with any questions you may have.
In the event that an exchange or refund is requested for a non-personalised item that is not faulty, Cloud 9 Design is not liable for the postage charge incurred by the customer in returning the item. Cloud 9 Design also reserves the right to charge for the additional postage to execute the exchange of a product, where the goods are not faulty.
If you are unclear about any aspect of ordering my products, please contact me PRIOR to placing your order with any questions you may have.
Goods must be returned in original re-sellable condition before an exchange or refund will be processed, and proof of postage must be obtained.

If for any reason you are dissatisfied with your purchase please contact me within 7 days of receiving your order, and I will do all I can to resolve any issues.
Products must not be returned without contacting me first.

For details of delivery costs and postal services, please click here.
All goods are carefully and securely packaged and I do my best to ensure the packaging I use protects your goods. In the event of items being damaged in transit, it is useful if you photograph visibly damaged packaging before opening, in case a claim needs to be made with Royal Mail.

Once your order is despatched, Cloud 9 Design cannot be held liable for any delays by Royal Mail in the delivery of your goods. If you require receipt of goods before a particular date please ensure you take into consideration any potential delays with delivery by Royal Mail when placing your order, or upgrade shipping option to next day delivery.
Cloud 9 Design cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery, or if the supplied delivery address is incomplete or incorrect.
If you have missed an attempted delivery and the postman has left a card with instructions on how to arrange redelivery or collect your package, it is your responsibility to make such arrangements. If goods are returned to Cloud 9 Design, we reserve the right to make an additional shipping charge to re-ship the order.
For international orders, any customs or import duties levied once a package has reached your destination country will be your responsibility as Cloud 9 Design has no control over these charges nor can predict them.
Cloud 9 Design supports recycling and may re-use packaging supplies where possible in order to reduce its impact on the environment and the planet's precious resources. As lovely as it is to receive a beautifully presented package, it seems an unjustified cost to the planet when ultimately, packaging just gets thrown away. Please re-use and recycle your packaging wherever possible.

Privacy Policy
Cloud 9 Design is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The information that we ask you to provide when you place an order is used only to be able to send your order to you and/or to contact you if we have a query with your order. We will never pass your details on to anyone else.
Cookies are used to enable you to take your shopping basket with you from page to page.

Credit Card Security
All online credit card numbers are processed on secure servers by Shopify Payments or Paypal. We do not store your card details, in fact we never see these details. For more information please visit the Paypal website.
Our products are not toys and due to small parts being a potential choking hazard, they should not be handled by children under 3 years. Our products are intended for decorative purposes only. 
© All products are protected by copyright to Cloud 9 Design.
All intellectual property rights of designs and products are and will remain the property of Cloud 9 Design. Any infringement of these rights will be pursued seriously.